Frequently Asked Questions
Everything you need to know about residential care at South Devon Care Services
About Our Homes
Where are your residential care homes located?
We have three residential care homes in South Devon. Ogwell Grange is set in the peaceful village of East Ogwell, just seven minutes from Newton Abbot. The Grange is situated in the heart of the picturesque village of Ipplepen, also a short drive from Newton Abbot. Ridgecourt is in the historic market town of Totnes, with a bus stop right outside the property.
What areas of Devon do you serve?
Our three homes are well placed to serve families across South Devon. Ogwell Grange and The Grange in Ipplepen are convenient for residents and families in Newton Abbot, Teignbridge, Kingsteignton, Bovey Tracey, and the surrounding villages. Ridgecourt in Totnes serves families across South Hams, including Dartmouth, Kingsbridge, Ivybridge and the wider Totnes area. We also welcome enquiries from families further afield in Devon – please get in touch and we will help find the right fit.
How many residents do your homes accommodate?
Ogwell Grange can accommodate 17 residents, while both Ridgecourt and The Grange can accommodate 15 residents. All three of our homes are deliberately small, each caring for fifteen residents. We believe smaller homes allow staff to truly get to know each resident as an individual, building the kind of genuine relationships that make a real difference to everyday life.
Are your homes CQC registered and inspected?
Yes. All three homes are registered with the Care Quality Commission (CQC) and are rated ‘Good’ in all key areas, including safety, effectiveness, care, responsiveness and leadership. You can read our latest inspection reports on the CQC website.
What makes South Devon Care Services different from other care homes?
We are a local, family-run company with over 20 years’ experience. Our homes are intentionally small – with no more than fifteen residents in each home, our staff have the time to really know every resident, their preferences, their routines, their life story. We offer a full range of care, from residential and dementia care through to respite and day care, meaning residents can often stay with us as their needs change over time.
Choosing a Care Home
How do I know when it's time to consider a care home?
This is one of the most difficult questions families face, and there is no single right answer. Common signs that residential care may be the right next step include: a parent or loved one struggling to manage daily tasks such as washing, dressing or preparing meals; increasing falls or concerns about safety at home; loneliness or a decline in mental wellbeing; a diagnosis of dementia that is becoming harder to manage at home; or a family carer becoming exhausted and unable to continue providing the level of support needed. If you are asking the question, it is probably worth exploring your options. We are always happy to have an informal, no-pressure conversation.
What is the difference between residential care and nursing care?
Residential care – the type we provide – is for people who need support with personal care, daily living and wellbeing, but who do not have complex medical or nursing needs. Nursing care, by contrast, is provided in a nursing home and includes on-site registered nurses for people with more complex or clinical health needs. Many people who move into residential care are able to stay with us long-term, as our teams work closely with GPs and healthcare professionals to manage a wide range of health conditions. If you are unsure which type of care is right for your situation, we are happy to talk it through.
How do I choose the right care home in Devon?
Visiting in person is the single most important thing you can do. No website or brochure can replicate the feeling of walking through the door – noticing how staff interact with residents, whether the home feels warm and lived-in, and whether your loved one might feel comfortable there. We recommend visiting at least two or three homes before making a decision. Ask about staff turnover, find out how care plans are created and reviewed, and ask to see a menu. We are always happy to arrange a visit and encourage you to come and join us for lunch.
Types of Care
What types of care do you provide?
Across all three homes, we provide elderly residential care, dementia care, respite care, palliative care, and physical disability support.
Do you provide specialist care for specific conditions?
Yes. Our teams have experience supporting residents with a wide range of conditions including Alzheimer’s disease, Parkinson’s disease, stroke, epilepsy, hearing and visual impairment, speech impairment, challenging behaviour, colitis and Crohn’s disease, and physical disabilities. Please contact us to discuss your situation and we will be happy to talk through whether our care is a good fit.
Do you offer dementia care?
Yes, dementia care is available at all three homes. Our teams are trained to support people at all stages of dementia, including those living with Alzheimer’s disease. We design personalised care plans focused on comfort, familiarity, dignity and individual wellbeing, and we work with families to ensure care evolves as the condition progresses.
Do you offer respite care?
Yes, all three homes offer respite care – short-term stays designed to give family carers a well-earned break, including while family are on holiday, or to support someone recovering after a hospital discharge or period of illness. We recommend a minimum stay of one week, and ideally one to two weeks. Please get in touch to discuss availability.
Can a respite stay lead to a permanent place?
Yes, absolutely. Many families find that a short respite stay is a gentle and reassuring way to experience life in one of our homes before making a longer-term decision. If a permanent room becomes available and feels like the right fit, we are always happy to discuss this.
Care & Staffing
Is there staff on site around the clock?
Yes. All three homes provide 24-hour care with staff on site at all times, day and night.
How do you manage residents' medical needs?
We work closely with local GPs who are on call for our residents. Regular visits are also arranged from a hairdresser, chiropodist, dentist and optician to ensure all aspects of residents’ health and wellbeing are looked after.
Do you create personalised care plans?
Yes. Every resident has an individual care plan developed with them, their family, and our care team. We take the time to understand each person’s specific needs, preferences and routines. Care plans are reviewed regularly and updated as needs change.
What happens if a resident's care needs increase over time?
We work hard to ensure residents can stay in our homes as their needs evolve, and we will always discuss any significant changes with the resident and their family. In cases where a higher level of nursing care becomes necessary, we will support families to find the right next step.
Daily Life & Activities
What kind of activities are available?
Each home has a varied activities programme including gentle exercises and chair yoga, arts and crafts, music performances, quizzes, card games, Scrabble, keep fit sessions, cookery sessions, and animal visits.
What is the food like?
Excellent home cooking is central to life in all three homes. Our chefs prepare well-balanced meals from fresh ingredients every day, including traditional home-cooked favourites, Sunday roasts, fish and chips on Fridays, and indulgent desserts. All dietary requirements – whether for health, cultural or religious reasons – are happily accommodated.
Can residents bring their own belongings and furniture?
Absolutely – we actively encourage it. Having familiar objects, photographs and furniture makes a real difference to how settled and at home residents feel.
Visiting & Family
Can family and friends visit at any time?
Yes. We welcome visitors at any time with no set visiting restrictions. Private, comfortable spaces are available in all our homes for visits.
Can I come and visit before making a decision?
We very much encourage it. The best way to get a feel for one of our homes is to come and see it for yourself. Why not join us for lunch? It is a wonderful way to experience the food, meet our residents and have an informal chat with the team. There is no pressure – just a warm welcome.
Locations
What is near Ogwell Grange in East Ogwell?
Ogwell Grange is a residential care home set in open countryside with views across National Trust land towards Dartmoor. The village of Ogwell is within a short walk and has a church, village green and pub. Newton Abbot, with its excellent shops, market and healthcare facilities, is seven minutes away by road, and a regular bus service stops at the main entrance to the home.
What is near The Grange residential care home in Ipplepen?
The Grange is in the heart of Ipplepen village, within easy walking distance of two churches, a post office and general store, The Hub community centre, a park, a bowling club and The Wellington Pub. Ipplepen Health Centre is also in the village, and Newton Abbot is a short drive away.
What is near Ridgecourt residential care home in Totnes?
Ridgecourt is a residential care home perfectly placed in Totnes, with a bus stop right outside. The town centre is close by and offers shops, cafes, restaurants and a railway station. Totnes is known for its vibrant community, Totnes Castle, the Dartmouth steam railway, beautiful riverside walks, and regular markets.
Getting in Touch
How do I arrange a visit or enquire about a place?
We would love to hear from you. Please call us on 07704 573281, email sheena.parker@southdevoncareservices.com, or use the contact form on our website.
